Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

How to start a return

Email us at sproutsmarter@gmail.com or call (407) 212-7388 and we will confirm whether your item is eligible and send you the correct return address along with instructions. Return addresses vary by item, so please contact us first — items sent back without requesting a return cannot be accepted.

If your return is accepted we will send you a return shipping label.

Damages and issues

Please inspect your order on arrival and contact us immediately if the item is defective or damaged, or if you received the wrong item, so we can evaluate the issue and make it right.

Exceptions and non-returnable items

For hygiene reasons, certain items cannot be returned once opened: skincare and bath products, pacifiers and teething items, feeding teats and bottle nipples, and reusable diapers. Unopened items in these categories can be returned as normal.

We also cannot accept returns on gift cards or sale items.

Exchanges

The fastest way to get what you want is to return the item you have, and once the return is accepted, place a separate order for the new item.

Refunds

We will notify you once we have received and inspected your return, and let you know whether the refund was approved. If approved, you will be refunded automatically to your original payment method within 10 business days. Bear in mind your bank or card issuer may take additional time to post it.

If more than 15 business days have passed since we approved your return and you have not received it, contact sproutsmarter@gmail.com or call (407) 212-7388.

Return shipping

If the return is because the item was faulty, damaged or not what you ordered, we cover return shipping. For change-of-mind returns, return shipping is at your cost, and original shipping charges are not refunded.